Privacy Policy
Last updated: 28 July 2026
Mün Hair respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect your information when you visit our website, contact the salon or book an appointment.
1. Who we are
Mün Hair is located at:
9 Broadway Parade
London
N8 9DE
Email: munhair12@gmail.com
Telephone: 020 7018 5051
For the purposes of UK data protection law, Mün Hair is responsible for the personal information described in this policy.
2. Information we may collect
We may collect information including:
Your name, telephone number and email address
Your appointment and treatment history
Information provided during consultations
Relevant allergy, sensitivity, medical or hair-history information
Patch-test records
Payment and deposit information
Messages, enquiries, reviews and feedback
Marketing preferences
Technical information collected when you use our website, such as your device, browser and IP address
Photographs taken with your permission, including before-and-after images
Please only provide health-related information that is relevant to the safety and suitability of your chosen service.
3. How we collect your information
We may collect information when you:
Book, amend or cancel an appointment
Complete a consultation or patch-test form
Contact us by telephone, email, social media or through our website
Visit the salon
Subscribe to marketing communications
Make a payment
Leave a review or provide feedback
Agree to photographs being taken
Browse our website
We may also receive information through third-party booking, payment, website, email or social-media platforms used by the salon.
4. How we use your information
We may use your information to:
Manage appointments, consultations, payments and deposits
Send booking confirmations, reminders and service-related messages
Assess the suitability and safety of treatments
Record patch tests, formulas, products and previous services
Respond to enquiries, complaints or requests
Maintain salon and financial records
Improve our website, services and customer experience
Send marketing communications where we have permission or another lawful reason to do so
Comply with legal, regulatory, insurance and accounting obligations
Protect the salon, its clients and staff against fraud, misuse or legal claims
5. Our lawful bases
Depending on the circumstances, we may process your information because:
It is necessary to provide a service or manage your booking
We have a legal obligation
We have a legitimate business interest, such as managing client records and improving our services
You have given your consent
It is necessary to protect someone’s vital interests
Where we collect relevant health information for treatment safety, we will handle it with additional care and use an appropriate lawful condition.
You may withdraw consent at any time where consent is the basis on which we use your information.
6. Marketing
We may send marketing messages where you have agreed to receive them or where permitted by law.
You can unsubscribe at any time by using the unsubscribe option in a message or contacting us at munhair12@gmail.com.
Appointment confirmations, reminders and important service messages are not marketing communications.
7. Photographs and social media
We will ask for permission before using identifiable photographs or videos of you for marketing, social media, portfolio or website purposes.
You may refuse permission without affecting your appointment. You may also withdraw permission for future use by contacting us, although we may not be able to remove material that has already been printed, shared by others or lawfully published.
8. Sharing your information
We may share information with trusted service providers where necessary, including:
Appointment-booking providers
Payment processors
Website and hosting providers
Email and marketing platforms
Accountants, insurers and professional advisers
IT and technical-support providers
Government bodies, regulators or law-enforcement authorities where legally required
We do not sell your personal information.
Some providers may process information outside the United Kingdom. Where this happens, we will take reasonable steps to ensure appropriate safeguards are in place.
9. How long we retain information
We will retain personal information only for as long as reasonably necessary for the purposes described in this policy, including providing services, maintaining accurate records and meeting legal, tax, insurance and accounting requirements.
Different types of information may be retained for different periods. Information that is no longer required will be securely deleted or anonymised.
10. Keeping your information secure
We take reasonable organisational and technical measures to protect personal information against unauthorised access, loss, alteration, misuse or disclosure.
However, no online system or method of electronic storage can be guaranteed to be completely secure.
11. Your rights
Depending on the circumstances, you may have the right to:
Request access to your personal information
Ask us to correct inaccurate or incomplete information
Ask us to erase information
Restrict how we use your information
Object to certain uses of your information
Request the transfer of information
Withdraw consent
Complain about how your information has been handled
To exercise your rights, contact munhair12@gmail.com.
You may also complain to the Information Commissioner’s Office if you are unhappy with how your information has been handled. Information about individual data rights and complaints should be included in a privacy notice.
12. Changes to this policy
We may update this policy occasionally. The latest version will be published on our website with its updated date.
Cookie Policy
Last updated: 28 July 2026
This Cookie Policy explains how Mün Hair uses cookies and similar technologies on its website.
1. What are cookies?
Cookies are small text files stored on your computer, tablet or mobile device when you visit a website. They can help a website function correctly, remember preferences, understand how visitors use the website and support advertising or embedded content.
2. Cookies we may use
Our website may use the following types of cookies:
Strictly necessary cookies
These cookies are required for the website to function correctly. They may support security, navigation, appointment booking, forms, payments and your cookie preferences.
These cookies cannot generally be disabled through our website because the services would not function properly without them.
Functional cookies
These cookies allow the website to remember choices you make and provide enhanced features.
Analytics cookies
Analytics cookies help us understand how visitors use the website, including which pages are visited and how users navigate the site. This information helps us improve the website.
Advertising and social-media cookies
These cookies may be used by advertising, social-media or embedded-content providers to measure engagement, display relevant content or track activity across different websites.
3. Cookie consent
We will request your consent before placing cookies that are not strictly necessary.
You should be able to accept or reject optional cookies through the website’s cookie banner or settings. The ICO states that websites must clearly explain what cookies do and obtain active consent for non-essential cookies; strictly necessary cookies are exempt from that consent requirement.
You may change or withdraw your cookie choices at any time using the website’s cookie settings, where available.
4. Third-party cookies
Our website may use third-party services, such as:
Website hosting and analytics tools
Online appointment-booking systems
Payment providers
Google services
Social-media platforms
Embedded maps, videos or social-media content
These providers may place their own cookies and process information under their respective privacy policies.
5. Managing cookies through your browser
Most browsers allow you to view, block or delete cookies through their settings. Blocking certain cookies may affect how the website works and could prevent booking forms or other features from operating correctly.
6. Changes to this policy
We may update this Cookie Policy when our website, services or cookie usage changes.
Questions about our use of cookies can be sent to munhair12@gmail.com.
Website note: This policy should be updated with the names, providers, purposes and expiry periods of the cookies the website actually uses. The website should also include a cookie banner that allows visitors to reject optional cookies as easily as they can accept them.
Website Terms and Conditions
Last updated: 28 July 2026
These Terms and Conditions govern your use of the Mün Hair website. By using this website, you agree to these terms.
1. About Mün Hair
Mün Hair operates from:
9 Broadway Parade
London
N8 9DE
Email: munhair12@gmail.com
Telephone: 020 7018 5051
2. Website information
We aim to ensure that information on our website is accurate and up to date. However, service descriptions, prices, availability, team information and opening hours may change.
Website content is provided for general information and should not be treated as personalised hair, beauty or medical advice.
A service displayed on the website may not be suitable for every client. Suitability will be assessed through consultation, hair assessment and patch testing where required.
3. Appointments
Appointments are subject to availability and are not confirmed until accepted through our booking system or confirmed directly by the salon.
We may require a deposit when an appointment is booked. Any deposit amount will be explained before payment.
By booking an appointment, you agree to comply with our Booking and Cancellation Policy.
4. Prices and payments
Prices displayed on the website are subject to change. The final price may depend on factors including hair length, thickness, condition, previous colour, product usage, appointment duration and the service required.
Where the final price cannot be confirmed in advance, an estimated price may be provided following consultation. Any significant changes will be discussed before the service proceeds.
Payment must be made using one of the payment methods accepted by the salon.
5. Consultations and treatment results
Clients must provide complete and accurate information about their hair history, previous treatments, allergies, sensitivities and any other matter that may affect the service.
Results vary between clients and cannot be guaranteed. Factors such as existing hair condition, previous chemical services, home colouring, maintenance and aftercare may affect the result.
We may refuse, alter or postpone a service where we reasonably believe it would be unsafe, unsuitable or likely to compromise the condition of the hair.
6. Patch testing
A patch test is compulsory for:
Every new client receiving a relevant chemical service
Existing clients who have not received a chemical service at Mün Hair during the previous six months
Any client where a new patch test is otherwise required for safety, manufacturer guidance or insurance purposes
The patch test must be completed at least 48 hours before the appointment.
This requirement applies to services including:
Toner
Hair colour
Highlights
Balayage
Keratin treatments
Smoothing or anti-frizz treatments
We may also require strand testing or additional consultation before proceeding.
A service cannot proceed without the required patch test. The salon is not responsible for an appointment being cancelled or rearranged where the client has failed to complete the test in time.
A successful patch test does not guarantee that a reaction will never occur. Clients must immediately tell the salon about any reaction, sensitivity or change in health or medication before their appointment.
7. Allergies and sensitivities
Clients are responsible for informing Mün Hair about known allergies, sensitivities, medical conditions, pregnancy, medication and previous reactions that may be relevant to a service.
We reserve the right to refuse or modify a service where there may be a health or safety concern.
8. Website availability
We do not guarantee that the website will always be available or free from technical errors, viruses or interruptions.
We may suspend, withdraw or change any part of the website without notice.
9. External links
Our website may contain links to third-party websites. These links are provided for convenience, and Mün Hair is not responsible for the content, security, availability or privacy practices of third-party websites.
10. Intellectual property
Unless otherwise stated, the content of this website—including text, branding, graphics, photographs and design—is owned by or licensed to Mün Hair.
Content must not be copied, reproduced, republished, sold or used commercially without prior written permission.
11. Liability
Nothing in these terms excludes or limits liability where doing so would be unlawful, including liability for death or personal injury caused by negligence, fraud or breach of statutory consumer rights.
To the extent permitted by law, Mün Hair is not responsible for indirect or unforeseeable losses resulting from use of the website.
12. Your statutory rights
These terms do not affect your legal rights as a consumer. Services must be provided with reasonable care and skill and in accordance with applicable UK consumer law.
13. Governing law
These terms are governed by the laws of England and Wales. Any dispute will be subject to the jurisdiction of the courts of England and Wales, subject to any mandatory consumer rights.
14. Contact us
Questions about these terms can be sent to:
munhair12@gmail.com
020 7018 5051
Booking and Cancellation Policy
Last updated: 28 July 2026
This policy applies to appointments booked with Mün Hair.
1. Booking an appointment
Appointments may be booked through our online booking system or by contacting the salon.
Clients are responsible for providing accurate contact information and checking their appointment date, time and selected service.
Appointment availability is not guaranteed until the booking has been confirmed.
2. Deposits
A deposit may be required to secure your appointment. The amount will be confirmed at the time of booking.
Your deposit will normally be deducted from the final cost of your appointment.
Deposits are linked to the appointment for which they were paid and may not be transferable to another client.
3. Cancelling or rescheduling
We require at least 48 hours’ notice to cancel or reschedule an appointment.
Where at least 48 hours’ notice is provided, the deposit may be transferred to a rearranged appointment or refunded, depending on the booking terms confirmed at the time.
Where less than 48 hours’ notice is provided, the deposit may be retained to reflect the salon’s losses and the time reserved for the appointment.
Cancellation charges and retained deposits will be reasonable and proportionate. Government consumer guidance states that a business should generally retain only an amount reflecting its actual direct loss and should take reasonable steps to reduce that loss.
4. Missed appointments
Failure to attend an appointment without notice may result in the loss of your deposit.
We may require full or partial advance payment before accepting a future booking following a missed appointment or repeated late cancellations.
5. Late arrival
Please arrive on time for your appointment.
If you arrive late, we may need to shorten, alter or reschedule the service to avoid affecting other clients. The original appointment charge may still apply where the reserved time cannot be used for another booking.
If there is insufficient time to complete the service safely or to the required standard, the appointment may be treated as a late cancellation.
6. Patch tests
Patch testing is compulsory for every new client receiving a relevant chemical service and for clients who have not received a chemical service at Mün Hair during the previous six months.
Patch tests must be completed at least 48 hours before appointments for:
Toner
Hair colour
Highlights
Balayage
Keratin treatments
Smoothing or anti-frizz treatments
Appointments cannot proceed where the required patch test has not been completed.
If an appointment must be cancelled or rearranged because a client did not attend a required patch test, the salon’s cancellation terms may apply.
7. Changing your service
Please tell us as early as possible if you wish to change the service booked.
Some changes require additional time, consultation or patch testing and may not be possible on the day. If a shorter service is requested with less than 48 hours’ notice, the salon may charge for some or all of the originally reserved time where it cannot reasonably be rebooked.
8. Consultations and service suitability
A consultation may be required before certain services.
Mün Hair may refuse, postpone or modify a service where:
A required patch or strand test has not been completed
There is evidence of a reaction or sensitivity
Relevant hair or medical history has not been disclosed
The service may damage the hair or scalp
The requested result cannot reasonably or safely be achieved
A client behaves in an abusive, threatening or inappropriate way
Any deposit will be handled fairly according to the circumstances and any costs or time already incurred.
9. Appointments cancelled by Mün Hair
Occasionally, we may need to cancel or rearrange an appointment due to illness, emergencies, technical problems or circumstances beyond our control.
We will provide as much notice as reasonably possible and offer to transfer the booking to another suitable appointment. Where we cancel and cannot offer a suitable alternative, any deposit paid for that appointment will be refunded.
Mün Hair is not responsible for additional expenses incurred as a result of an appointment being changed or cancelled, except where required by law.
10. Online and telephone bookings
Bookings made online or by telephone may be subject to statutory cancellation rights.
Where a client asks for a service to begin during an applicable 14-day cancellation period, they may be asked to expressly request that the service starts early. If the service has begun before cancellation, the client may be responsible for a proportionate amount for work already completed. Once the service has been fully performed following the client’s express request and acknowledgement, the statutory cancellation right may end. Distance-selling rules require businesses to provide relevant cancellation information before a customer commits to an online or telephone service booking.
Nothing in this policy affects your statutory consumer rights.
11. Concerns following an appointment
Please contact us as soon as possible if you have concerns about a service.
We would appreciate the opportunity to assess your hair and discuss an appropriate resolution. Clients should follow the aftercare advice provided and should avoid allowing another salon or individual to alter the hair before Mün Hair has had a reasonable opportunity to assess the concern.
Contact us at:
munhair12@gmail.com
020 7018 5051